Beyond gaming: The business benefits of mixed reality


Posted by Sam Pearson on October 13, 2017

It’s an exciting time to be on a factory floor. Augmented reality (AR), virtual reality (VR) and mixed reality (MR) are technologies that are increasingly being used by manufacturers. It’s not just for gaming anymore. Companies around the globe are seeing the business potential of deploying these technologies, with the goal being to replace keyboards and flatscreens with new ways of communicating, collaborating and engaging workers. A number of companies are moving beyond pilot applications, indicating that now is the time to get serious about the dynamic new technologies.

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The robotics and cognitive automation conundrum: Big bang deployment or small steps?


Posted by Peter Lowes and Anthony Abbattista on October 5, 2017

The old adage, “if it weren’t for the last minute, nothing would get done” may be a reality for organizations that wait too long to develop robotics and cognitive automation (R&CA) capabilities. Momentum is building as more companies use R&CA technologies to replicate human actions and judgment, thereby performing a wide and growing array of routine tasks. Should your organization get started today or wait for technologies to mature before making a major transformation?

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Data analytics: Have tax authorities unleashed the genie?


Posted by Jan van Trigt, Deloitte Global Leader – Tax & Legal Data Analytics and Beth Mueller, Deloitte U.S. Tax Analytics leader on September 5, 2017

Business use of big data analytics has flourished for years, but little has been known until recently about adoption of analytics by tax authorities around the world. A 2016 OECD report, “Advanced Analytics for Better Tax Administration”,1 changes that. Highlighting results of a survey among representatives of 16 OECD member countries, the report sheds new light on current tax authority use of analytics and how they may utilize it in the very near future.

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Moving beyond the mean and standard deviations


Posted by Adrian Tay August 28, 2017

Advanced analytics gives CFOs a new language

In a recent quarterly survey of finance execs, 45 percent of surveyed CFOs say they have already made investments in finance and accounting analytics, and about 52 percent say they will invest more in the future. The financial services sector shows the highest levels of past investment among respondents, at 64 percent, with the health care sector highest for future investment at 71 percent.1

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Shift-fix vs. fix-shift: With R&CA, the answer is clear


Posted by Peter Lowes and Anthony Abbattista August 17, 2017

Does a process need to be improved before migrating it to a new technology platform or operating model (fix-shift)? Or should the process be moved to the future environment and then fixed (shift-fix)? That choice, long debated in the business process outsourcing (BPO), offshoring, and shared services worlds, is now confronting decision-makers as they deploy robotics and cognitive automation (R&CA).

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Know your R&CA objectives


Posted by Peter Lowes and Anthony Abbattista August 10, 2017

Robotics and cognitive automation (R&CA)-driven technologies are already working alongside humans in many settings, replicating their actions and judgment to perform routine tasks at lower cost. I believe R&CA is going to become a dominant business driver in just three short years, so companies should be setting their R&CA strategies now.

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The business case for robotics and cognitive automation: The devil’s in the details


Posted by Peter Lowes and Anthony Abbattista on August 3, 2017

Do the numbers add up when it comes to implementing robotics and cognitive automation (R&CA) – technologies that replicate human actions and judgment? They appear to, judging from the growing number of mail order houses, telecom providers, retail banks and others that already have software robots working alongside contact center agents. For those companies, bots are performing many routine tasks, such as validations and cross-referencing, that humans would have to do otherwise.

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The HR cognitive advantage


Posted by Rajesh Attra and Greg Vert July 21, 2017

In our first post on this topic, we addressed the question: Can robots replace HR? While the answer is “not entirely,” there is no doubt this technology represents both a significant disruptor and opportunity for HR. To back it up, our team has spent the last couple months working with early adopter clients and deploying internal Deloitte pilots to better understand the potential of robotics and cognitive solutions within the HR function. Our experience to date indicates there are three primary capabilities where digital options should be considered to supplement and augment the human talent in HR.

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