The rise of robots in organizations has resulted in two schools of thought—those who believe robots will replace humans and those who believe robots will help humans perform better. Our view is that the world has reached a tipping point where robots and humans are set to thrive in a symbiotic partnership. It’s time to start thinking, “Can a bot do this task for me?”
To understand how we got here, we must look back at how humans have responded to approaching our productivity limit. When faced with diminishing returns to human productivity, we have resorted to creating tools and technologies that replace physical labor and increase work efficiency to overcome the limitations. The invention of the steam engine that led to the industrial revolution massively increased human productivity in the 20th century. Productivity began stagnating at the end of the millennium, but already over the last two decades, the digital revolution and robots have had a more significant impact on human productivity than the steam engine ever did.