Robotics and cognitive automation (R&CA)-driven technologies are already working alongside humans in many settings, replicating their actions and judgment to perform routine tasks at lower cost. I believe R&CA is going to become a dominant business driver in just three short years, so companies should be setting their R&CA strategies now.
Do the numbers add up when it comes to implementing robotics and cognitive automation (R&CA) – technologies that replicate human actions and judgment? They appear to, judging from the growing number of mail order houses, telecom providers, retail banks and others that already have software robots working alongside contact center agents. For those companies, bots are performing many routine tasks, such as validations and cross-referencing, that humans would have to do otherwise.
In our first post on this topic, we addressed the question: Can robots replace HR? While the answer is “not entirely,” there is no doubt this technology represents both a significant disruptor and opportunity for HR. To back it up, our team has spent the last couple months working with early adopter clients and deploying internal Deloitte pilots to better understand the potential of robotics and cognitive solutions within the HR function. Our experience to date indicates there are three primary capabilities where digital options should be considered to supplement and augment the human talent in HR.
Posted by Nitin Mittal on May 5, 2017
How can hospitals reduce insurance company reimbursement denials that cut into their revenue? How can fleet operators leverage enormous data sets soon to be generated by vehicle-embedded sensors? How does an oil company optimize wellhead operations on an offshore rig? Transformative analytics could hold answers to these and many other outcome-focused questions.
Posted by John Houston on April 21, 2017
As big data has exploded, actuaries lead the way in using predictive modeling and data analysis to uncover insights. In fact, the very first mortality tables were a form of predictive analytics: actuaries used historical data to forecast survival rates and applied that insight to make informed choices about insurance and pensions. Today, thanks to ever more sophisticated algorithms generated by expanding computing power and artificial intelligence, predictive models can even take into account behavioral and economic factors.
Posted by Nitin Mittal on April 13, 2017
Intelligent agents and avatars are no longer figments of sci-fi writers’ imaginations. They’re real manifestations of cognitive computing. And they’re here to stay.
Posted by Ryan Renner on March 31, 2017
Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Not surprisingly, there’s a lot of hype around those discussions—and many misconceptions. Let me take this opportunity to dispel some of the rumors.
Posted by Nitin Mittal on March 16, 2017
Artificial intelligence (AI) may be in the headlines today, but machine intelligence is the future of advanced analytics. Machine intelligence is the collective term for cognitive computing capabilities that create value by augmenting employee performance, automating complex workloads, and developing human-like “cognitive agents.” Machine intelligence should be on your radar, because your competitors are probably all over it.
Posted by Rajeev Ronanki on February 24, 2017
The notion of a 360-degree view of the customer has been around for at least 25 years. Yet the nature of that “view” and the tools available to construct it have changed dramatically, especially in the past 10 years as e-commerce, mobility, and analytics have spread.
A new route for better outcomes
Posted by Rachel Frey on February 9, 2017
Anyone can create insight. What really counts is the actions government organizations take with it. The best analytics initiatives start with outcomes in mind—outcomes like supporting better engagement, working smarter, increasing efficiency, reducing costs, and bettering lives—and then the mission-critical plan for realizing them. As 2017 kicks off, four exciting trends are emerging in the health and human services arena that can make use of data to produce cost-containing outcomes more than ever: