The risks and rewards of additive manufacturing: Oh, the potential, but it must have protections


Posted by Sam Pearson on April 28, 2017

Arguably the next big complement to traditional manufacturing, additive manufacturing (AM) encompasses the technologies that construct 3D objects by adding consecutive layers of material. That material can be plastic, metal, or concrete. AM technologies can create significant commercial and defense opportunities, making it possible to manufacture needed products on site, on demand, in near-real time, and in far-flung locales where parts inventory is nonexistent. Futuristic applications may include machines that can build machines and structures in which people will live and work.

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I need it now!

Managing customer service levels to meet the “Amazon effect”

Posted by Sam Pearson on March 2, 2017

As consumers, we’ve become used to the “Amazon effect.” We order products online, tailored to our preferences, and receive them when and where we choose. Inevitably, these consumer-driven practices are now influencing B2B markets and industrial customers are demanding faster delivery of products and higher levels of service.

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