I need it now!

Managing customer service levels to meet the “Amazon effect”

Posted by Sam Pearson on March 2, 2017

As consumers, we’ve become used to the “Amazon effect.” We order products online, tailored to our preferences, and receive them when and where we choose. Inevitably, these consumer-driven practices are now influencing B2B markets and industrial customers are demanding faster delivery of products and higher levels of service.

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